The hotel business and tourism are very well developed today and continue to develop further. In this regard, organizations are interested in finding young professionals who know the basics of hotel service and tourism. This is a very controversial profession, and the article will help you understand whether it is worth studying for a hotel business.

Description of specialty

A specialist in the direction of "Hospitality" works primarily in the field of hotel business, but may be engaged in restaurant activities or tourism. Most often, colleges and universities teach in the specialty “Tourism and hotel service”, and the graduate receives the qualification “Tourism and hotel service manager”. He can independently choose the type of activity that he wants to engage in.

The specialist is engaged in organizational, managerial, production and technical activities. A graduate of the specialties "Hospitality", "Hotel service" or "Tourism and hotel service" can work in hotels and hotels, restaurants, resorts, travel agencies.

During their studies, future managers study the basics of service and etiquette, management, organization and management of the hotel business, business planning, hotel animation and other interesting disciplines necessary for further work.

pros

• Interesting disciplines. During their studies, students study useful and interesting humanitarian and socio-economic disciplines. This specialty should be chosen by those who are not very well versed in mathematics, physics and other technical sciences.
• Ability to communicate. The ability to build a dialogue is an important quality for any manager, including a hotel manager. The specialist must be able to correctly and, most importantly, politely talk with the guest and be able to solve his problems. In universities and colleges, future managers are taught proper communication, as well as psychology, so that they can immediately understand a person and adjust to his mood and character.
• important life qualities. The disciplines and sciences studied during the study, as well as the acquired qualities, will be useful in any field, not only in the hotel industry. Therefore, even if a graduate does not work in his specialty, he will always be able to find a job in another or similar field, and even create his own business.
• Ability to draw up business plans and open new hotels. Graduates of this specialty do not necessarily work as administrators at the reception or as other service personnel. They can also design their own hotel or hotel and set up their own business.
• Good salary. But even service personnel in hotels, especially large ones with a category above 3 stars, make good money. The average salary of a hotel administrator is 30,000 rubles.
• There are opportunities for career growth. After a few years of work as an ordinary administrator, you can become a hotel manager, whose salary is several times higher. In the hotel business, even maids and waiters are able to “grow up” in their careers.

Minuses

• Nervous and stressful work. The hotel administrator is not always able to calmly stand at the counter, smile and talk with guests. Sometimes there are very nervous guests who are constantly not satisfied with something, and you have to solve their problems.
• Irregular working hours. Usually the hotel staff works in shifts: 2/2 (shift per day / shift at night and 2 days off). Not everyone will be able to adapt to such a schedule, except for this - it is very exhausting. But there is always an opportunity to change.
• You have to spend a lot of time on your feet. When communicating with a hotel guest, the administrator must stand in accordance with the rules of etiquette. All hotel workers: manager, administrator, maids, porters, etc., spend a lot of time on their feet, as they constantly need to serve guests.
• It is difficult to enter a university on a budget. There are very few state-funded places in this specialty in universities, and most often students study for a fee. To enter on a budgetary basis, you must score above 250 USE points. But there is an alternative - there are many more free places in colleges, and it is easier to enter there.
• You can get a job without education. Today, many hotels, travel agencies and other similar organizations hire specialists without education - they are trained right at work. Therefore, you need to think - is it worth spending 4 years on training if you can get a job without it?

And yet, specialists with an education in the specialty “Hotel Service” are more likely to get a job than those who do not have it.

On the basis of 9 classes, you can only go to college, the training period is 3 years. For admission to college, only a certificate is required, since the rating of applicants is formed by the average score of the certificate.

After the 11th grade, you can also go to college (according to the average score of the certificate), but the term of study will not be 3, but 2 years. Also, applicants who have passed the exam in the required subjects can apply to 5 universities. The following items are required for admission:

1. Russian language.
2. Basic mathematics.
3. profile mathematics.
4. Social science.
5. Story.
6. Geography.

Each educational institution makes its own requirements and necessary subjects for admission. Therefore, you need to familiarize yourself in advance with the requirements of each university where you plan to enter. The term of study at the university is 4 years.

Everyone decides for himself whether to enter this specialty or not. On the one hand, it is interesting and not boring, while studying you can get a lot of useful knowledge that will be useful in life. On the other hand, if hotels take people without work experience and education, why waste time studying? But if you want to open your own hotel in the future, then education in this area will greatly help to do this.

This is a popular direction of both education and development of the country. Many people think about what kind of education to get for successful work in this field. Understanding this issue is not as difficult as it seems. In fact, it is enough to know just a few features of training. But choosing a place to receive an appropriate education is more difficult. There are a lot of various institutions that allow you to work in the hotel and restaurant business after graduation. And an ignorant person can simply get confused in the choice.

What is the work

So, the first step is to understand what a citizen who decides to work in a direction called "hotel and restaurant business" has to do. It is not entirely clear what needs to be done in this or that case.

The thing is that upon graduation from a particular institution, a person will become a restaurateur. Or, as he is also called, the manager of the hotel and restaurant business. The tasks of such an employee are varied.

Among the main occupations are:

• quality control of work;
• management of hotels or restaurants;
• organizing the supply of items necessary for the functioning of the business;
• marketing planning.

In other words, such a manager is a universal worker in the hotel and restaurant business. Most often found as an administrator in a particular institution.

Ways of learning

Did the definition scare you away? Then you should think about training. Where can one master such an activity as a hotel and restaurant business? Where should a person go to get the appropriate education? There are a lot of options. Everyone chooses one or another institution to build their career and get an education in the hotel and restaurant industry.

If we briefly list all possible places of study, we can single out the following organizations:

• universities in Russia and outside the country;
• colleges;
• organizations offering retraining;
• private training companies.

Each training option has its own characteristics. They will be discussed further. What to pay attention to in this or that case? How to become a restaurateur without any problems?

Retraining

Perhaps we should start with the least common scenario. It's about retraining courses. They are usually organized either by the employer or by specialized labor exchanges.

The training period is on average 2-3 months. No entrance examinations are required. Upon graduation, a citizen receives a certificate of retraining as a restaurateur. From now on, he will be able to work in the hotel and restaurant business.

Private centers

The next training option is to contact private training centers. This is a good way to get additional education, as well as self-development. With the help of specialized courses, you can easily master the hotel and restaurant business. It is recommended to inquire about the programs offered by certain private educational institutions.

They usually study for about a year. In rare cases, the training is several months or years. After listening to lectures, it is usually required to pass a final test, pass an exam. And after that, a person is issued a certificate stating that he is now considered a restaurateur. The document usually lists acquired skills.

Interested in the hotel and restaurant business? What subjects will I have to take to study in private centers? None. And it pleases. There are no entrance tests in private educational centers. It's enough just to pay for your education.

Universities

A more serious approach is to study in the universities of the country. Modern universities offer several options for mastering the specialty of a restaurateur. You can study at a university on the basis of secondary vocational education or get a higher education. In the first case, education will be received. It is not highly valued by employers. In the second, the graduate will receive a diploma of higher education. It is he who attracts many employers. Although, as practice shows, the hotel and restaurant business allows you to successfully build a career with a diploma of secondary specialized education.

Depending on the chosen type of education, you will have to stay as a student either 2 years, or 3, or 4. In the first two cases, we are talking about secondary specialized education based on grade 9 or 11, respectively. Higher mastered 4 years.

A distinctive feature of education in universities and colleges is the presence of entrance examinations. To be admitted as a student, you will need to pass some exams. About them a little later. First, you should find out where exactly in Russia you can go to study as a restaurateur.

Universities for education

There are a lot of higher educational institutions in Russia. Where are they trained in the direction of "hotel and restaurant business"? Universities in Russia that offer to become restaurateurs include the following:

• Plekhanov University;
• RSUH;
• MGI named after Sechenov;
• Russian State University of Tourism and Service (Moscow).

This is not all educational institutions. In almost every humanitarian university, you can become a restaurateur. Only the above places, as students say, are best taught in the chosen direction.

College

Interested in the hotel and restaurant business? College is the most common option for getting an appropriate education to start a career. Usually, admission to specialized schools is considered after the 9th or after the 11th grade.

Depending on the chosen educational institution, entrance examinations are either available or absent. Where exactly do you go to study? You can choose a liberal arts college. And there to see if there is a direction of interest to the applicant. As already mentioned, after grade 9 they study for 2 years, after 11 - 3.

Where specifically to go? You can pay attention to:

• management and hotel and restaurant business;
• College of Small Business #48;
• food college in Moscow;
• Krasnodar Trade and Economic College.

All this is just the beginning. The list can be very long. Interested in the hotel and restaurant business? College in St. Petersburg on the embankment 154a is considered the most successful choice among the residents of St. Petersburg.

Tests

What's next? Now it is important to understand what tests will have to pass. As already mentioned, technical schools are sometimes accepted simply by application. All you need to do is show your high school diploma, ID card and application for enrollment.

And if the university will master the hotel and restaurant business, what to take? The required exams include:

• Russian language;
• mathematics.

Both subjects must be passed at the basic level. But on the profile you will have to take social studies. In some cases, they may also request the USE or GIA in English. These are all the exams that you have to pass. And then it will not be difficult to enter a hotel and restaurant business college or university.

In Russian universities, not so long ago, the specialty "Hospitality" appeared. What is the profession of "Hospitality Specialist", and in what industry can a graduate work?

Consider this specialization in detail in order to understand all its positive and negative sides.

Who is a hospitality manager

This is a specialist in charge of organizing guest services in hotels and tourist complexes. He accepts, places, writes out guests, is responsible for the smooth operation of the facility.

Top 10 professions in the hotel and restaurant business

The hospitality and tourism industry in Russia is developing rapidly. It includes three main sectors: catering, hotel management and tourism. The first two are often combined under one term "Hotel-restaurant (business)" or "Hotel-restaurant business".

We can give the following definition of the concept of "hotel and tourism business" - this is a sector of the economy that is associated with the provision of services in the field of hotel management and tourism.

Let's see what professions in this area are the most respected, paid and interesting:

• hotel manager;
• PR manager;
• hostess;
• hotel manager;
• event organizer;
• nutrition manager;
• manager of the reception and accommodation service;
• brand manager;
• room stock supervisor;
• Chef.

The question often arises before the applicant - what is better "Tourism" or "Hospitality"? Everyone decides for himself. But the second direction is very promising.

Consumers want to see not only a traditional hotel or a hotel - today they are attracted by something new, non-standard. For example, floating hotels, botels, boat camping, etc.

You always have a chance to open your own business, for which you do not need to recruit a large staff (for example, hostels, etc.).

Where and how many years to study in the specialty "Hotel service"

In Russia, higher education in this specialty (applied bachelor's degree) can be obtained at almost 100 universities in the country (97, to be exact). Be sure to read reviews about the university from students and graduates before entering.

Let's list top 5 universities of the Russian Federation, where training is provided:

• Kazan (Privolzhsky) Federal University (KFU);
• Southern Federal University (SFU);
• Ural Federal University B. N. Yeltsin (UrFU named after B. N. Yeltsin);
• Peoples' Friendship University of Russia (PFUR);
• Far Eastern Federal University (FEFU).

The term of study is 4 years (full-time). The study is supplemented by practice in hotels, with which the university has an agreement.

Today in Russia, education in this specialty is offered not only by universities, but also by colleges, where you can enter after the 9th or 11th grade, as well as private companies and organizations that retrain specialists.

For example, at Synergy University (Moscow) there is a college (direction "Hotel service", faculty of hotel and restaurant business) with a training period of 1 year 10 months or 2 years 10 months. After graduation, there is an opportunity to enter the 2nd or 3rd year of the specialty "Management in the hotel and restaurant business" (first higher education).

At the same university, you can get a second degree in a similar specialty with a study period of 4-4.5 years. Master's and postgraduate studies will be further stages of education.

What subjects can be in the curriculum of the direction "Hospitality":

• organization of reception and accommodation services;
• sales technology in the hotel business;
• advertising in the hotel business;
• technology and organization of catering services;
• standardization and quality control of hotel services;
• international hotel chains;
• corporate culture in the hotel business, etc.

In addition, there are courses with different lengths of study offered by various private companies.

What items to take

To enter the specialty "Hotel service", "Hotel business" you need to pass the exam in three subjects.

To date, the list is as follows:

• Russian language (basic level);
• mathematics (basic level);
• social science (profile level).

Other exams are taken at St Petersburg University: Russian language, social studies, foreign language. Ryazan State University named after S.A. Yesenin - social science, history, Russian language. The USE in these subjects will also be asked of you at the Novosibirsk State University of Economics and Management "NINH" (NSUEU).

The exact list of subjects must be found out in advance on the website of the university of interest.

Who can work a graduate with a diploma "Hospitality"

After receiving a diploma in the specialty "Hospitality", you can apply for a place in the middle management, that is, hotel management.

You have already stepped over the lower-level positions (cleaners, maids). The highest level will be the top managerial level.

What vacancies can be offered to a graduate:

• manager;
• administrator;
• manager;
• HR Specialist.

How to become a hotel manager

First of all, you must have an education in the direction of "Hospitality". The second is also necessary - "Personnel Management".

It is desirable to have an economic or legal education. Such complexity will give you an advantage, in particular:

• in the management of marketing activities, which includes production and sales marketing, marketing communications;
• in intra-company management (management), including strategic, current, operational, process management, project management, development;
• in intra-company planning and forecasting, which includes strategic, current, operational planning, management control.

To become a manager, it is good to have not only diplomas from leading universities, but also certificates of internships in prestigious hotels, hotels, especially foreign ones.

What is the salary of a hotel manager in Moscow

The manager of a hotel in Moscow receives an average of about 70,000 rubles(according to the site Moscva.trud.com). This profession is one of the highest paid. In the regions, such work is paid, of course, lower.

Career in the hospitality industry

If you are hardworking, have organizational skills, are sociable, have resistance to stressful situations, can work in a multitasking environment (you have to solve the most diverse tasks every day), know foreign languages, then you can count on career growth.

Experience and practice can allow in the future to take such a prestigious position as an "expert in the hotel business", who is engaged in forecasting in the hotel industry.

Hotel service specialist - the pros and cons of the profession

In general, this area of ​​activity is very attractive.

Among the advantages is the demand for the profession. A graduate can find a job not only in Russia, but also abroad. In addition, the experience of communicating with people is always useful in life.

Among the minuses can be noted a large amount of work, frequent stressful situations and problems that need to be dealt with as professionally as possible. This is understood as: an even tone of speech, goodwill, a desire to find a compromise. A hotel service specialist can work night shifts, on public holidays.

In order for you to get knowledge of the profession of "Hotelier" in the most comfortable way, the Institute of Hotel Business offers you to choose a personal form of training:

● Distance learning. A distance course at the Institute of Hotel Business from the MBA CITY Business Academy is the most convenient form for those who want to become a successful hotelier in the shortest possible time. The course program contains complete and up-to-date information sufficient for the successful management of the hotel business. . Future hoteliers in the course of distance learning in the hotel business get acquainted with valuable text lessons, backed up by tables, graphs, diagrams, audio and video, dedicated to the key professional knowledge and skills for a successful hotelier. Thanks to a clear and detailed multimedia presentation of the material, you can effectively learn the knowledge yourself. Remote general training course “Hotelier” from the MBA CITY Business Academy is your opportunity to master the training program with high quality and become a professional in the hotel business in the shortest possible time!

● Face-to-face distance learning in a group. Combine business with pleasure by choosing this type of learning. In the effective program of the "Hotelier" course at the Institute of Hotel Business at the MBA CITY Business Academy, you will attend full-time courses in the hotel business. Classes are held in our training center, in specially equipped and comfortable classrooms. You will have an effective acquaintance with the material during practical exercises, trainings and role-playing games dedicated to mastering the profession of a hotelier. The course is conducted by an experienced teacher-practitioner who will share with you the professional secrets of the hotel business. Classes are held in groups of up to 10 people. For a more detailed study and repetition of the material, students through their personal account have access to the distance learning program for the general course of the hotel business “Hotelier” from the MBA CITY Business Academy.

● Individual/corporate full-time distance learning. Do you value a personal touch? Especially for you, the most useful personal training program will be developed, which will include the disciplines that you need. A personal schedule and a training course for the “Hotelier” profession, drawn up on an individual request, will allow you to make the most efficient use of time, while also saving your money. Study the necessary disciplines remotely, at a convenient pace and rhythm. The corporate uniform will be the most useful for employees, motivating the whole team for professional and personal growth at once!

Whichever option you prefer, you can be sure: the specialists of the Institute of Hotel Business from the Business Academy MBA CITY will help you quickly and with pleasure to master all the basics of the fascinating and exciting world of the hotel business.

Due to the wide development of the hotel business, competition in this segment is especially high. In order to gain the right qualifications and become part of the rapidly developing, relevant and profitable field of the hotel business, it is imperative to complete the appropriate training.

That is why with the help of the general hotel business course “Hotelier” from the MBA CITY Business Academy, you can become a particularly valuable specialist. Learn the art of presenting your offer in a favorable light for the consumer, learn all the secrets of doing business in the hospitality industry and become irreplaceable!

At the end of the training, students receive a state diploma with an international supplement on advanced training in the hotel business and the passage of the “Hotelier” course.

License for educational activities No. 038379

The program of the training course "Hotelier"

1. History, role and global brands of the hotel industry
1.1 The history of the emergence of hotel services
1.2 Hotel and tourism business, its place and role in the economy
1.3 Major global hotel chains and brands
1.4 Ritz-Carlton, Hilton, Kempinski brands
1.5 Holiday Inn, Marriott, Hyatt, Best Western brands

2. Current state and development of the hospitality industry
2.1 Definition and structure of the hospitality industry
2.2 External and internal factors in the development of the hospitality industry
2.3 Seasonality factor in the tourism business
2.4 Main current trends in the hospitality industry
2.5 Four world models of hospitality
2.6 Hospitality organization models
2.7 Classification and specifics of hotel services
2.8 Features and structure of the hotel product

3. Classification and structure of hotel enterprises
3.1 Categorization of hotels and classification by category
3.2 Classification of hotels in different countries of the world
3.3 Classification of hotels by comfort level
3.4 Typology of hotels
3.5 Functional purpose of hotels
3.6 Functional requirements for hotels
3.7 Life support of hotels

4. Hotel industry of the Russian Federation
4.1 Features of the Russian classification of hotels
4.2 Hotel industry in Russia
4.3 Famous hotel chains present in Russia
4.4 Hotel industry in Moscow
4.5 Hotel industry in St. Petersburg

5. Characteristics of the services of the hotel enterprise
5.1 General characteristics of hotel services
5.2 Booking service practices and booking risks
5.3 Features of negotiating with representatives of travel agencies
5.4 Reception and accommodation service: role, structure, requirements, norms, calculations
5.5 Maintenance and operation of the room fund
5.6 Security Service: Crime Investigation and Emergency Management
5.7 Hotel engineering service
5.8 Job descriptions of hotel staff

6. International standards of service in the hotel
6.1 Principles for evaluating a quality service
6.2 Service standards as a factor in successful competition
6.3 Telephone etiquette standard for hotel employees
6.4 Appearance standard for hotel employees
6.5 Standard of Conduct for Hotel Staff
6.6 Check-in, check-out and booking as an important part of the hotel experience

7. Rules for successful work of staff with clients
7.1 Professional ethics of hotel workers
7.2 Required personal qualities to work in a hotel
7.3 4 types of clients: how to find the right approach
7.4 Considerations for clients when choosing a hotel
7.5 Features of contact of hotel staff with customers
7.6 Difficult guests and principles of competent work with them
7.7 Complaints in the hospitality industry and how to resolve them
7.8 "Tourist racketeering" and legal filing of complaints

8. Organization and operation of the restaurant service at the hotel
8.1 Infrastructure of the restaurant complex
8.2 Benefits and losses of outsourcing
8.3 Waiter procedures and standards
8.4 Organization of the work of the room-service
8.5 Organization of document flow and accounting of restaurant service dishes
8.6 Record keeping of minibar products
8.7 Classification of rewards (compliments) for hotel guests

9. Additional hotel services and ways to provide them
9.1 Types and technologies for the implementation of animation programs
9.2 Animation of resort hotels
9.3 Ways of catering tourists in hotels
9.4 Provision of ticket booking services
9.5 Provision of transfer and pick-up services
9.6 Features of the organization of excursion services for guests

10. State and hotel business: obtaining a license and certification
10.1 Hospitality Licensing Process
10.2 Definition of standardization and hotel standards
10.3 Schemes and documents for hotel certification
10.4 International certification and classification of hotels
10.5 Indicators of the quality of hotel services
10.6 International directions for the creation of quality services

11. Success and competition in the hotel business
11.1 Definition and evaluation of the performance of the hospitality business
11.2 Types of competition in the hospitality industry
11.3 Methods of competition: how to beat the competition
11.4 Building competitiveness

12. Forms and methods of managing a hotel enterprise
12.1 Forms of hotel management: contract, franchising, rent, joint-stock companies, syndicates, consortiums
12.2 Organizational structure of hotel management
12.3 Development of an individual style and method of management
12.4 Planning methods and functions
12.5 Creating an enabling environment to motivate employees
12.6 Management control and adjustments
12.7 Building management leadership
12.8 Hotel quality management

13. Making management decisions in the hotel
13.1 Content and types of management decisions
13.2 Decision-making process
13.3 Decision-making methods
13.4 Individual decision-making styles
13.5 Conditions for the effectiveness of management decisions
13.6 Organization and control over the execution of decisions

14. Finance and working capital of hotel enterprises
14.1 Economic performance of the hotel
14.2 Components of a hotel product
14.3 The work of the analytical service in the hotel
14.4 Fixed assets of the hotel enterprise
14.5 Essence and composition of working capital of the hotel
14.6 Financial resources and profits of hospitality enterprises
14.7 Estimating the cost of hotel services
14.8 Organization of accounting at hotel enterprises

15. Business planning and hotel budgeting
15.1 Development of a business plan and its implementation
15.2 Budgeting as a financial planning technology
15.3 Purpose and implementation of controlling
15.4 Process-Based Budgeting and Costing
15.5 Achieving excellence by eliminating waste
15.6 Production expansion planning

16. Marketing in the hotel business
16.1 GDS and ADS systems: meaning and benefits
16.2 Competitive monitoring and market analysis of hotel services
16.3 Effective hotel internet marketing
16.4 Formation of customer loyalty programs
16.5 Marketing cycle diagram

17. Hotel security system
17.1 Creation of a unified integrated security system in the hotel
17.2 Safety concept
17.3 Establishment of a fire safety system
17.4 Organization of fire alarm in the hotel
17.5 Maintaining good electrical systems in the hotel

18. Hotel selection and staffing
18.1 Recruitment: concept, types, methods
18.2 Conducting questionnaires and interviews
18.3 Selection rules for line and managerial positions
18.4 Methodology for diagnosing aggressiveness and self-control
18.5 Methodology for diagnosing self-esteem and personality orientation
18.6 Methodology for identifying leadership qualities and organizational skills
18.7 Methodology for determining leadership style

19. Training and evaluation of hotel personnel
19.1 Methods and techniques for training new employees
19.2 Professional adaptation of personnel
19.3 Training and exercise programs for hotel staff
19.4 Methods for assessing and questioning employees
19.5 Qualification and its methods

20. Hotel personnel management and remuneration
20.1 Principles and methods of personnel management
20.2 Basic principles of people management
20.3 Providing the enterprise with labor resources
20.4 Conclusion of employment contracts
20.5 Placement and distribution of workers
20.6 Forms and systems of remuneration
20.7 The procedure for accruing funds for wages
20.8 Hospitality payroll

21. Tax system and hotel taxation
21.1 Types of taxes and fees
21.2 Taxes on the net income of an enterprise
21.3 Value added tax
21.4 Taxes on cost of production
21.5 Taxes on the financial results of an enterprise
21.6 Features of taxation of hotel enterprises